SlotsGallery Privacy Policy

At SlotsGallery, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our platform at slotsgallery.com, create an account, use our SlotsGallery casino services, or interact with us in any way. We encourage you to read this document carefully before using our services. By continuing to use our platform, you acknowledge that you have read and understood how we handle your personal data.

1. Who We Are

Our SlotsGallery platform is operated by Metlait SRL, a company registered under the laws of Costa Rica (registration number 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under licence no. 0000064 issued by the Tobique Gaming Commission. If you have any questions about how we process your personal data, you can reach our support team at support@slotsgallery.com. We at SlotsGallery take data protection seriously and act as the data controller in respect of the personal information you provide to us.

2. Information We Collect

When you register and use our services, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Your full name, date of birth, and gender
• Your email address, phone number, and residential address
• Username, #2oXyOZT3R^_)1aE, and account preferences
• Government-issued identity documents for verification purposes
• Financial information required for deposits and withdrawals

2.2 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages you visit on our platform, time spent, and navigation patterns
• Cookies and tracking technologies (see our Cookies section below)
• Transaction history, game activity, and wagering records
• Login and session data, including SlotsGallery login timestamps

2.3 Communication Data

• Messages sent through live chat, email, or any other contact channel
• Responses to surveys, promotions, or marketing communications
• Feedback and complaints you submit to us

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To verify your identity and comply with our Know Your Customer (KYC) obligations under applicable gaming regulations
• To process your deposits and withdrawals across supported payment methods and currencies, including EUR, AUD, CAD, NOK, and cryptocurrencies
• To provide you with access to all SlotsGallery casino features, including slots, live casino games, table games, and jackpots
• To administer bonuses, promotions, and our loyalty program, including VIP ranks from Quartz through to Obsidian
• To send you relevant communications about your account, including security alerts and transactional notifications
• To personalise your gaming experience and improve our platform's functionality
• To detect and prevent fraud, money laundering, and other unlawful activity
• To comply with our legal obligations under applicable law and our regulatory licence
• To handle disputes, including through our Alternative Dispute Resolution provider EGIS (disputes@egis-adr.com)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil our obligations under the terms of service you accepted when creating your account
• Legal obligation: we are required to collect and retain certain data under anti-money laundering, gambling regulation, and tax laws
• Legitimate interests: we process data to protect the security of our platform, prevent fraud, and improve user experience
• Consent: where you have given us explicit consent, for example, to receive marketing communications or promotional offers

5. Cookies and Tracking Technologies

Our SlotsGallery platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse how our services are used. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You have the right to manage your cookie preferences at any time through your browser settings, although disabling certain cookies may affect the functionality of our site. We also use analytics tools to understand how players interact with our platform and improve our services accordingly.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: we work with trusted third-party partners, including payment processors such as Tronabriz Limited (Paysafe), game suppliers, and technical infrastructure providers, who process data strictly on our behalf
• Regulatory authorities: we may disclose your data to the Tobique Gaming Commission or other competent authorities when required by law or our licence obligations
• Fraud prevention: we may share data with fraud detection agencies and financial institutions to prevent abuse of our platform
• Dispute resolution: in the event of a complaint referred to EGIS, relevant information may be shared with that body as necessary to resolve the matter
• Business transfers: if we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes. In general, we keep account and transaction records for a minimum of five years following account closure, in compliance with anti-money laundering requirements. When your data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability, where applicable
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal

To exercise any of these rights, please contact us at support@slotsgallery.com. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

9. Security of Your Data

We at SlotsGallery implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our platform uses SSL encryption to secure data transmitted between your device and our servers. Access to personal data within our organisation is restricted to authorised personnel only. While we take all reasonable steps to safeguard your information, no system is entirely immune to risk, and we encourage you to keep your account credentials confidential and to contact us immediately if you suspect any unauthorised access to your account.

10. International Data Transfers

As our SlotsGallery casino online serves players from a range of international jurisdictions, including Australia, Germany, France, Italy, and Norway, your personal data may be transferred to and processed in countries outside your home jurisdiction. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

11. Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the minimum legal age has provided us with personal information, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered with us, please notify us at support@slotsgallery.com without delay.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you through appropriate means, such as a notice on our platform or via email. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our customer support team is available 24/7 via live chat directly on our platform, or you can email us at support@slotsgallery.com. We are committed to resolving any privacy-related concerns promptly and transparently.